Loyal Receptionist is the AI receptionist that picks up every call, books the job by postcode, and dispatches the nearest crew — 24/7, in English or Cymraeg. Built for UK trades, solicitors and local services.
Math: calls × conversion × job value, against each plan’s monthly cost. Install fees are one-off and not in this number. Plan pick assumes you currently answer about 4 in 5 calls.
How it works · ring → book → dispatch
Three steps. Forty seconds. No human in the loop.
Sarah — Loyal
The example call · or try her yourself
Live
It works — try it now…
01 · The phone rings
Loyal answers in your voice.
Trained on your services, your prices, your service area and your emergency policy. Speaks English or Cymraeg, swaps mid-call.
voice ·
live agent · <1s latency
language ·
en-GB · cy-GB
02 · It books the job
Postcode first. Slot offered. Job created.
Geocodes via postcodes.io, checks the caller is inside your service area, then offers a real slot from your live calendar — never an empty promise.
flow ·
postcode → geofence → slot
tools ·
25 voice tools (8 customer + 17 operator)
03 · The right crew gets it
Nearest engineer pinged. SMS sent.
PostGIS picks the closest crew member who's on the clock. SMS goes to crew and customer. Late-predict flags slippage every 60 seconds.
dispatch ·
PostGIS geofence · working-hours filter
monitoring ·
late-predict ticks every 60s
On the road
You take the van. I’ll bring the office.
On the road you won’t miss a beat — today’s jobs, the live map and the money, in your pocket.
Download on theApp StoreGet it onGoogle Play
Coming soon to the App Store and Google Play.
Who it’s for
Built first for the trades who can’t be at the end of a phone.
Trades is the headline. Solicitors and local services run on the same engine — they just need the prompt tuned for their flow.
Headline vertical · UK trades
Plumbers · electricians · gas engineers · glaziers
Customer rings while you're under a sink. Loyal books the job, picks the closest crew member with the right cert, and texts you the address before you've washed your hands.
Per-trade service defaults out of the box
Owner-configurable emergency policy — book on break, refer to partner, or call you first
Emergency call-out + per-hour pricing baked into the prompt
Gas-Safe / Part P certs respected when dispatching
Proof vertical · Solicitors
High-street & family law
Triages new-matter calls, books the fee-earner with the right specialism, and reads back a callback time the client actually keeps.
PIN-gated callback rebook
Action audit log on every high-stakes change
Cross-tenant isolation enforced at the database
Proof vertical · Local services
Cleaners · mobile mechanics · mobile valeting
Quote → book → dispatch in one call. Late-predict texts the customer before they have to ring you to ask where the van is.
Auto-geofence on job schedule
Crew app for the van, location-aware
SMS — no app for the customer to install
Under the hood
I don’t just take the call. I make the right call.
The right person, not the nearest phone.
A new job doesn’t go to a group chat. I check who has the right skills, whose diary is actually free, and who’s closest to the postcode — so the job’s done sooner, the van drives fewer miles, and the customer opens the door to the person they asked for.
Dan’s diary12:0013:0014:30 · free16:00
Right skills
Diary free
Closest to the job
Customer's favourite
The quote lands while they’re still keen.
I know your services, your prices and your rules — so I can price the job on the call and text the quote there and then. Or, when you’d rather have the final say, I hand it to you nine-tenths assembled: you check it, tap send. Quotes out in minutes — not Sunday night at the kitchen table.
QuoteQ-0007
Total£2,270
90%
assembled
Send it on the callPass it to me first— your rules, per service
A receptionist you can audit
Nothing commits without a spoken read-back and your PIN — and every action is logged, so you always know exactly what happened and when.
Automations that close loops
Appointment reminders, review requests, quote chases, invoice nags — installed in one click, fired without you thinking about them.
From call to invoice
Prices agreed on the call land straight on a draft invoice — ready to send before you’ve washed your hands. Finalising reads the figure back and needs your PIN.
“We were missing four or five calls a day after the office closed. Loyal picks them up, books the job, and the engineer’s on his way before I’ve finished my tea.”
A real secretary costs you about £2,281 a month once you add NI, pension and a desk — and covers a quarter of the week. Sarah is £149 a month and covers all of it — every Saturday morning at 7am, every Tuesday at 11pm. The maths writes itself.